Privacy Policy
Laura Ludowyke – ABN 23 718 309 548 is committed to providing safe, respectful, and high-quality services. This policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A full copy of the APPs is available at the Office of the Australian Information Commissioner: www.oaic.gov.au
What Is Personal Information and Why Do We Collect It?
Personal information refers to any data or opinion that identifies you. This may include your name, contact details, date of birth, and other relevant information.
We collect personal information through:
- Phone, email, and written correspondence
- Our website: [Insert website if applicable]
- Referrals or communications from third parties (e.g., support coordinators, allied health professionals)
We collect this information to:
- Deliver therapeutic services
- Communicate with you and your support network
- Meet administrative, legal, and ethical obligations
- Occasionally share updates or resources (you may opt out anytime)
Where appropriate, we’ll explain why we’re collecting specific information and how it will be used.
Sensitive Information
Sensitive information includes details about your health, cultural background, beliefs, or lived experience. We only collect and use this information:
- With your informed consent
- For therapeutic purposes
- When required or authorised by law
Third Parties
Where possible, we collect information directly from you. If information is provided by a third party, we’ll take reasonable steps to ensure you’re aware of what’s been shared.
Disclosure of Information
We may share your personal information:
- With your consent (e.g., to other professionals involved in your care)
- When legally required (e.g., risk of harm, court orders)
Storage and Security
Your information is stored securely and protected from misuse, loss, or unauthorised access. When no longer needed, we will de-identify or safely dispose of it. Most client records are retained for a minimum of 7 years, in line with professional standards.
Access and Updates
You may request access to your personal information or ask for corrections. We may require identification before releasing records. There is no fee to request access, though a small administrative fee may apply for copies.
Keeping your information accurate and up to date helps us provide the best possible care. Please let us know if anything changes.
Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website or upon request.
Questions or Concerns
If you have any questions, feedback, or concerns about this policy, please contact:
Laura Ludowyke
laura@lauraludowykeot.com
Last updated: September 2025
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